Employee Vision

By the year 2012, Hollywood Presbyterian Medical Center, its employees, physicians and business partners will be recognized regionally as a major force in continually improving the quality and value of health care services in a multicultural environment. We will enjoy an outstanding track record of success in quality care, employee and physician engagement and financial performance. Hollywood Presbyterian Medical Center will be among the most widely respected health care companies in the Los Angeles region.

Our employees, physicians and business partners will refer to Hollywood Presbyterian Medical Center as the company improving the health of the multicultural populations in the greater Los Angeles area. We will be known for pursuing the good in everyone who is served by us and works with us. We will attract and retain highly effective employees who achieve extraordinary results. Our physicians, with their respect for each other, will be compelled to use Hollywood Presbyterian Medical Center due to its award winning customer service and innovative health care delivery for this unique market. We will continually improve our products, services, methods and selves to ensure enduring results.

Employee Core Responsibilities

• To deliver health care services of exceptional quality and value to the multicultural population we serve
• To continuously implement innovative health care products and services that improve our patients health without excessive costs
• To value, pursue and promote respect for diversity in our community, customers and employees
• To foster a strong bond with our community by encouraging leadership and employee involvement
• To generate sufficient profits for our organizations to continually improve and our shareholders return
• To empower and grow our company

Employee Core Behaviors

We pledge to:

• Be professional, trustworthy and accountable
• Have pride of ownership and go the extra mile
• Listen attentively and be open
• Show respect and dignity to all
• Ensure your personal right to privacy
• Smile and say sincere thank you often
• Be decisive and team driven
• Supportive of taking risks with sound judgment
• Continually learn, grow and laugh along the way
• Do what it takes for patients, physicians and team members